How To Order
The Chestertor Manor Web Store is powered by
StoreFront™, a powerful shopping tool that provides a secure shopping
cart solution and allows our "customers a delightful, effortless
shopping experience that will make them return time and again".
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Flip Top Boxes
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Secure Ordering
Shopping online at Chesterton
Manor is extremely safe. We use a SSL (Secure Sockets Layer) URL in
order to protect all sensitive information that is transmitted online. This
protocol protects your information as it is transmitted to us via the internet.
All information (name, address, and credit card information) is encrypted.
Further, VeriSign provides an authentication that you are in direct contact with
Chesterton Manor's server and software.
If you have any concerns about ordering
electronically over the internet, please contact us to
place your order over the phone. You may also place your order and pay via money
order, check, or paypal for added convenience.
Customer
Privacy
Chesterton Manor's only business is in
the sale and distribution of Department 56 products and merchandise. To this
extent, we are committed to protecting our customer's privacy.
As with most internet sites, we use
information that is provided by "cookies". They enable our system to
recognize your browser on return visits and make your shopping faster and
easier. For example, they store cart information between visits so you can shop
"all-day" and check out at your convenience. We do not collect any
information from your computer unless you provide that
information specifically. We don't believe that it is any of our business to
know where you have been browsing or what you have been looking at.
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Alpine
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We only retain the information that you
provide us with (name, address, and e-mail). We will periodically use this
information to provide you, and only you, with special offers and incentives
that we offer only to our valued customers. We do not share any information with
any third party for any purpose. We will never sell or disseminate our customer
lists or customer information for any reason except as required by law (this is
an extremely rare situation).
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Registering With Our Site
When you place an order, we will
request your name, phone, e-mail address, mailing address, billing address, and
payment information. If you choose to use a credit card, we will need to have
both the credit card number and expiration month and year. We keep a sales
receipt of this transaction allowing us to process and fulfill your orders and
return requests.
You do not have to register at our site
to place an order, but ordering is much easier if you are registered. You will
need to choose a login name (name, screen or e-mail addresses work well for
this) and a password. When you return using your login name and password, your
name, address, and contact information will be recalled and automatically
entered as required for you. You may update this account information at any time
through the "My account" function which is located on the
right hand side menu bar of every page after you login. Your registration
with our site is provided free of charge and you are under no obligation to purchase
once the account is created.
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Ordering 1-2-3
To order:
- Browse though our catalogue
of Department 56 products. This catalogue is organized by product
genre and further by specific category, such as, Christmas in the City
Village, Accessory Trees, or Starlight Games Snowbabies. Regardless of
your particular interests, once you have selected a specific category and
found something of interest, simply select the particular item.
- You will be presented with a
product page dedicated to the item with all of the specifics. This
page will include a selection to Add To Cart. Selecting
this will place the item in your shopping cart and allow you to continue
your shopping or checkout at that point. You may also store any item by
selecting the Add to Saved Cart function. Items are easily transferred
between the shopping cart and the saved cart at any time, including checkout.
- As you check out, you will be asked
for specific information in order to complete your sale. We process
orders seven days a week and ship Monday through Friday.
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Weddings
Christmas In The City
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Our inventory
listing is updated daily to insure that the item that you are purchasing is in
stock for immediate shipment.
If for any reason an
item is Out of Inventory, we will notify you in a timely manner so that we can
discuss options as to how to proceed with your order.
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